Customer Support
Friendly, professional, expert support services
As part of the BuyDesign maintenance and support service, TDCI provides all the on-going support services you would expect from an experienced enterprise solution provider. Our support team provides:
- A technical support hotline staffed by people with in-depth knowledge of BuyDesign software and related technologies
- A customer support website available 24x7 with tools such as:
- Knowledge Base with reported issues and resolutions
- Documentation PDFs
- Recorded training videos
- Downloadable product update packages
- User forums
- Customer support event schedule
- e.g. Web-based “Customer Hour” sessions covering selected topics
- RSS feeds for automatic notification of announcements and new information
