Customer Support

As part of the BuyDesign maintenance and support service, TDCI provides all the on-going support services you would expect from an experienced enterprise solution provider.

Our support includes:

  • A technical support hotline staffed by people with in-depth knowledge of BuyDesign software and related technologies
  • A customer support website available 24x7 with :
    • Knowledge Base with reported issues and resolutions
    • Documentation PDFs
    • Recorded training videos
    • Downloadable product update packages
    • User forums
    • Customer support event schedule
    • e.g. Web-based “Customer Hour” sessions covering selected topics
    • RSS feeds for automatic notification of announcements and new information

BuyDesign Support Website

24x7 customer support, training videos, documentation and more.

 

BuyDesign Training Classes

TDCI training class descriptions and the current class schedule.

 

MAC-PAC Support Website

Customer support, documentation and more.

 

Additional Services

We offer product modeling, project management, process improvement, technical and deployment services.